UNITED STATES: Free standard shipping on U.S. order over $75, expedited shipping options will be shown at checkout.

CANADA: Free standard shipping on Canada orders over $200 USD, expedited shipping will be shown at checkout.

INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.

*Free shipping is applied after discounts and before taxes.

We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

The cut-off time for same day shipping for Second Day, Overnight Orders, UPS expedited, and DHL Worldwide Express is 2PM EST. Any orders placed after that time will be shipped the following business day. Please keep in mind that weekends are not working days.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.

Domestic Shipping:

Next Day Shipping - 1 Business Day

2nd Day Shipping - 2 Business Days

Expedited Shipping - 2-3 Business Days

Standard Shipping - 4-5 Business Days 

International Shipping:

USPS First Class Mail Intl - 1 to 5 Weeks depending on the country

DHL - 3-10 Days depending on the country

UPS Expedited - 4 to 10 Days depending on the country

Please note: The cut-off time for same day shipping is 2PM EST. Any orders placed after that time will be shipped the following business day.

We unfortunately have no control over custom fees and they vary from country to country. Customers would be responsible for paying all customs fees. 

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

Yes, we do have a fraud protection system in place and information is secured with shopify security systems.

We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments.

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Although we wish we could accommodate all changes, we fulfill orders very quickly!

This includes the following:

• Changing an Address
• Changing an Item
• Adding or Removing Items
• Switching Shipping Methods

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately support@oohsheen.com and we will happily cancel your order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 30 days of receiving the item. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic reasons. 

Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

At this time, we do not offer free return shipping for international orders or refunds on customs or duties.

You can follow the link below to check out our returns page for more info!

If you need further assistance with your return or exchange:

Monday - Friday 9:00am to 5:00pm PST email us directly at support@oohsheen.com

International Orders: Customers are responsible for paying all customs and return shipping fees. PLEASE MAKE SURE YOU ADD ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE.

PLEASE DO NOT PASTE PACKING SLIP ON THE BAG.

In most cases they will be processed automatically through our portal, if it was sent on your own accord it will be processed within 2-7 business days from the date it was delivered to our warehouse.

We will not cover costs for the return shipping and provide a label for all US exchanges and store credit only. Returns can be refunded back to the original payment method (with a handling fee). At this time, wedo notoffer free return shipping for international orders or refunds on customs or duties.

If you have any questions about your order, email us at support@oohsheen.com. We are open Mon-Fri from 9am to 5pm PST.

We are open Monday-Friday 9am - 5pm PST excluding holidays and weekends.

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend. If you need immediate assistance please call us during our business hours we are open Mon-Fri from 9am to 5pm PST.

Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit.

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an 10 minutes! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

- Select the item and size that you want

- Click the 'EMAIL ME WHEN AVAILABLE' tab

- Input your email

- As soon as the item is restocked online, you will receive an email message 

Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.